You may cancel your booking 24 hours prior to the start time with no penalty. If you decide to cancel within the 24-hour restricted window, you will be charged a $25 cancellation fee, and for your booked time. Your booked time will be deposited to your account as Trusted Credits for use within three (3) months of the booking date.

If you create your booking within 24 hours of the start time, you may cancel within 30 minutes of creating the booking with no penalty. If you cancel following the 30-minute grace period you will be charged a $25 cancellation fee and for your booked time. Your booked time will be deposited to your account as Trusted Credits for use within three (3) months of the booking date.

Once your booking has begun, you will be charged for the booked time in order to compensate the child care provider.

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